Last updated: September 20, 2026
Overview
We want our clients to be satisfied with the work we deliver. This policy explains how cancellations and refunds work for consulting services provided by Krosixe Consulting Services. Specific terms in a signed proposal or agreement take priority over this policy for that engagement.
Cancelling before work begins
If you cancel within 7 days of payment and we have not started work on your engagement, you are entitled to a full refund.
Cancelling after work has begun
If you cancel after work has started, you will be charged for the work already performed and any deliverables already provided. Any prepaid fees for work not yet performed will be refunded.
Quality concerns
If a deliverable does not materially match the scope agreed in writing, tell us within 14 days of delivery. We will first revise the work at no extra charge. If we cannot resolve the issue, we will refund the portion of the fees that corresponds to the non-conforming deliverable.
What is not refundable
- Work already completed and delivered in line with the agreed scope.
- Dissatisfaction with a business outcome, since we do not guarantee specific results.
- Third-party costs we have already paid on your behalf, where agreed in advance.
How to request a refund or cancellation
Email contact@krosixeconsulting.services with your name, the engagement or invoice reference, and the reason for your request. We will review it and reply within a few business days.
How refunds are paid
Approved refunds are returned to the original payment method within 5 to 10 business days. Your bank or card issuer may need additional time before the refund appears on your statement.
Contact
Krosixe Consulting Services (Krozixe LLC)
30 N Gould St, Sheridan WY 82801, United States
Phone: +995 595 50 02 91
Email: contact@krosixeconsulting.services